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New York dispensary owners are collaborating for a better future

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This coalition of legacy operators is united and ready to thrive in New York’s legal market.


It’s been almost four years since cannabis was legalized for all adults in New York—and two years since the state’s first adult-use store opened. But many of New York’s first licensed dispensary owners are still fighting for a fair shake on the legal market.

To balance the odds, Flower City Dispensary owners Britni and Jayson Tantalo unified the New York Retail Cannabis Association (NYCRA). The NYCRA comprises hundreds of dispensary owners determined to make the most of New York’s historic licensing program. In 2021, the state’s MRTA law put those most impacted by cannabis prohibition first in line for dispensary licenses. But the road to opening has been full of unforeseen challenges.

NYCRA leaders Jayson Tantalo(left), Britni Tantalo(center) and Coss Marte (right) are demanding new regulations and protections for New York dispensary operators.
NYCRA leaders Jayson Tantalo (left), Britni Tantalo (center) and Coss Marte (right) are demanding better regulations and protections for New York dispensary operators. (courtesy of NYCRA)

“The sad truth is that there are only a few operators that were lucky to find success and are profitable so far. A few are just breaking even, and a large share are still at the starting point from over two years ago. It has placed a major boulder on all of our backs and our families.”

Britni Tantalo, Flower City Dispensary owner, Co-Founder & President of New York Cannabis Retail Association

NYCRA co-founder and president Britni Tantalo told Leafly that “stringent marketing and packaging regulations, limited indoor cultivation and canopy capacity, and the early entry of large out of state companies to the market put a burden on local operators.” NYCRA leaders believe the current regulations are stopping locally-owned dispensaries from growing into sustainable businesses.

This year, NYCRA and Leafly partnered to help New York dispensaries navigate the many challenges facing the new legal market. Keep reading to see how we’re helping New York dispensaries bounce back, and reach out to NYCRA to learn more about joining their community of cannabis operators.


The challenges of opening New York’s first adult-use dispensaries

NYCRA leaders advocate for a fair shake from the state.
“When you care about people, you will show up for them, you will fight for them and you will do everything in your power to protect them. It’s just that simple!” Britni Tantalo (far right), owner of Flower City Dispensary and co-founder and president of the New York Retail Cannabis Association. (courtesy of NYCRA)

Of the 463 licenses granted in the first round so far, only 227 are open for business. Another 1,400 or so license applicants are waiting for the state’s approval to open—but it could take until 2026 for all of them to be reviewed.

Many applicants had to secure and pay for their store’s property before receiving their license. That means some have been paying rent on commercial spaces for months without any assurances on when they’d be approved to open, if at all.

The Tantalos waited two years for approval to open Flower City before getting the green light. To make matters worse, they watched unlicensed shops spread like wildfire while they paid rent for a legal shop they couldn’t operate.

“We had to borrow against our homes, borrow from family and friends and/or downsize operations [just] to open a location. It placed everyone in a position of financial constraint and therefore mental and emotional instability.”

Britni Tantalo, Flower City Dispensary

To weather the storm, members of the New York Cannabis Retail Association embrace a philosophy of collaboration over competition.

NYCRA Vice President Jayson Tantalo explains, “We share valuable resources such as business plans, SOPs, along with just emotional support, which have proven essential for licensed operators who may not know where to start.”

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Here’s why hundreds of NY dispensary openings have been delayed

House of Hibernica dispensary outside
After a year of paying for a storefront they couldn’t open, House of Hibernica opened in April and has grown fast in 2024. They’re no offering deliveries to all of the Bronx. (House of Hibernica)

In the Bronx, the House of Hibernica endured multiple delays before finally being cleared to open this April. “It was a whole year from when we applied for the license, to opening,” said Hibernica co-owner Bojan Trpcevski. “We had to have a store so we could apply. Then the injunction happened in 2022. So we were paying rent for a year,” Trpcevski said.

In November 2022, a judge blocked hundreds of stores from opening for six months as part of a controversial injunction. The lawsuit that caused the injunction was filed by an out of state resident who said the program’s social equity requirements violated the US constitution.

Just as the first applicants were being approved to open in 2022, multipleinjunctions placed the rollout in jeopardy. Dispensary owners were on the hook for real estate, operations costs, and private investments. Delays compounded as the state’s resources and attention went to the court case. When the first injunctions finally began to lift in May 2023, the plaintiff in one case received a license as part of a settlement agreement. By then, many owners were already 6 months behind their business projections.

Then, this October, a group of unlicensed dispensaries that were shut down for allegedly selling cannabis without a license also took the state to court, and won. They claimed they were put out of business without receiving due process as part of Mayor Eric Adams’ Operation Padlock, which has reportedly padlocked over 1,000 unlicensed shops since kicking off this spring. Last month, a judge ruled that the operation “stands against the cornerstone of American democracy and procedural due process.” The ruling could encourage unlicensed shops to re-open, adding uncertainty for operators as newly-approved stores open almost daily.

Operators like Budega’s Alex Norman have had no time to place their dreams on hold. “I started my brand three years ago in anticipation of an opportunity like this,” Norman told Leafly days after the injunction came down. “But I’m not gonna say it’s gonna stop me.” Over a year after the injunction and still not open, Norman remains dedicated to seeing things through with Budega after decades in the legacy market.

House of Hibernica’s team said they had no idea it would be this difficult when they started the process of applying. “We thought it would be similar to the restaurant business,” Trpcevski said, “because we opened a few before. We didn’t expect that we were going to wait so long, and that every small thing is going to stop the whole process.”

How much is a New York dispensary license worth?

Housing Works board member and owner of Brooklyn Legends Dispensary. (Calvin Stovall / Leafly)
Housing Works board member and owner of Brooklyn Legends Dispensary shows off one of New York’s first legal cannabis purchases: Pre-roll Minis by Lobo— which are still top sellers across the state nearly two years after debuting. (Calvin Stovall / Leafly)

The unforeseen delays have some license holders thinking about selling equity, or their entire license to the highest bidder. “The valuation is running from $600,000 to $800,000,” according to Daron Hudson, owner of Brooklyn Legends Dispensary, which is licensed and waiting to open. “If you have a location secured, it’s going up to $2,000,000,” Hudson told Leafly this fall.

Hudson is also a board member at Housing Works, New York’s first retail dispensary, which opened in December 2022. But opening his own store has proven much more difficult than getting the well-known nonprofit off the ground.

To help with start-up costs, the state originally promised owners a private equity fund to support store build outs. But the fund failed to launch.

“The access to capital and other resources that were promised to all of us CAURD applicants was simply not there. When you are promised a turnkey dispensary with low interest rates and access to grants from your state regulators, you don’t plan to obtain these things for yourself. When we realized that the promises were not going to be fulfilled anytime soon, if at all, we had no choice but to pivot. Most of us could not find investors because investor confidence was low due to the failed rollout.”

Britni Tantalo, Flower City Dispensary

Now, a new loan fund may provide some relief. But Hudson and other owners have already begun vetting investors who can help them get opened. And they’re finding that these new potential partners have far more leverage than the state’s regulations intended.

“I was part of the Housing Works license, I was the justice involved individual that helped get them the license. But now as an applicant myself, it hasn’t been an easy road. There’s no funding whatsoever. If you don’t have money in a shoe box somewhere, you’re left at the mercy of investors. And they’re bringing you these astronomical terms that are bleeding you out. There’s a sense of urgency to get the doors open. But I have to find somebody that I can trust to do business with for the next ten years.”

Daron Hudson, owner Brooklyn Legends Dispensary

How NYCRA and Leafly are helping New York dispensaries thrive

Leafly is proud to help bring New York dispensary owners new legal customers from across the state. Jayson Tantalo said dispensaries need help creating “brand recognition and demonstrating what legal cannabis looks like here in New York.” That’s why we’re leaning into content and activations that represent the very best of New York cannabis.

Our content partnerships with stores like Good Grades and Trends use the power of Leafly’s strain and product database to help keep shoppers informed about what they’re buying. In-person activations around the state are also helping first-time legal shoppers discover the top dispensaries and cultivators in their area. With the both the state, and federal laws, limiting the ways dispensaries and cannabis brands can advertise, every new customers counts.

“Partnering with Leafly brings tremendous value to our organization. Advertising and marketing are extremely difficult to navigate and complex to understand. By providing this platform to our members. With almost 20 years of experience in search engine optimization, I understand the challenges involved in effectively advertising. The terms being offered by Leafly to our members are particularly valuable because they make customers more accessible.”

Jayson Tantalo, Vice President of NYCRA and co-owner of Flower City Dispensary

Leafly and NYCRA also work closely with store operators to analyze data that improves their performance. We’re going the extra mile to make the cannabis industry accessible for all – including those negatively impacted by the failed war on drugs.

“I had Leafly before the legal industry even started,” said Hudson. “It was for the strains. Back in the legacy era, if somebody was selling me cannabis and said this is purple something, I’d go see what purple is on Leafly.”

Leafly stands with New York dispensaries

Since 2010, Leafly has provided cannabis patients, users, growers, advocates, and researchers with groundbreaking data that’s helped normalize the plant in 38 legal states and over 40 counties. With New York City consuming more cannabis than any other city in the world, the state’s new legal market presents an enormous opportunity for residents and visitors to safely and responsibly support local growers and sellers.

Now let’s get to work!

Click here to find your closest New York legal dispensaries on Leafly.





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Discover New York’s best flower brands [July 2025]

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By: Robb Reefa


Being the best isn’t all about numbers. With close to 1,000 brands now available on New York dispensary shelves, Budtenders and Buyers are smoking ’em all–in search of NY’s very best strains, growers, and brands. With the most smokers per capita in the world, and over 420 legal dispensaries now open, New York’s legal industry promises plenty of smoke ahead. Here’s your summer guide to New York’s best bud.


Rec Roots

Rec Roots is one of New York's best flower brands
(Rec Roots)

Benny The Butcher’s new “Benny Batch” is a top-seller at dozens of dispensaries, including JFK Cannabis, located directly next to Kennedy Airport. At JFK, top shelf clients are pointed straight to Benny’s Batch. “It took me three months to build my menu,” said JFK owner and buyer Nnamdi Ukasoanya, who takes pride in curating local heat like Rec Roots over hype. The Rec Roots menu also boasts strains like NY#5 (their first pheno-hunted strain), Jezus Juice, and Benny’s Batch. Not to mention, the company is run by true OGs of the New York legacy community. With top genetics that keep smokers stuck, and exclusive events coming with Benny, Leafly and New York’s top dispensaries.


Vitabudz

Vitabudz flower is one of New York's best brands
(courtesy of Vitabudz)

Our friends at RNR dispensary swear by Vitabudz. The legacy brand boasts clean grow techniques and a growing selection of strains. They’re launching a micro-operation soon that will include a retail store. But until then, they’re selling fast in dozens of dispensaries from upstate to downtown.


1937

1937 top flower in NY Leafly
(Leafly)

JFK Buds carries 14 strains of 1937. And they swear they’re all gas. Looking for quality indoor with a wide selection and fair price point? 1937 checks all boxes. The JFK teams holds 1937 as the bar setter for their whole menu. As more stores get hip, you should stock up before they sell out everywhere.


DOJA

DOJA at torches new york dispensary
(courtesy of DOJA)

Whether you go to Happy Munkey Dyckman uptown, or Torches by Polanco Brothers downtown, budtenders are raving about DOJA’s New York offering. DOJA is one of the world’s most respected flower brands. And now it’s finally available in New York dispensaries. Find DOJA strains Gelonade, Permanant Marker and Giraffe Puzzy now at Torches by Polanco Brothers in Midtown or Happy Munkey Uptown.


The Mechanic Farm New York
(courtesy of The Mechanic Farm)

This craft quality grower made a huge name for himself on the legacy market over the years. Now he’s partnering with top dispensaries like Good Grades and Torches for limited drops in the legal market. His first run sold out in a few hours earlier this month. Stay tuned to Good Grades and Torches on Leafly for menu updates and restocks from The Mechanic.


Hashtag Honey

Hashtag Honey best flower in New York
(Hashtag Honey)

Don’t let the sweet name fool you. This is one of New York’s most potent flower brands. If high-THC indoor is your speed, Hashtag Honey won’t disappoint. Triple Diesel and Strawberry Diesel are top sellers at Culture House and other stores that specialize in top tier flower.


Noizey

Noizey Cannabis New York's best flower
(Noizey)

This is a staff pick at Valley Greens thanks to low price, high potency, and that extra .5g blessing in every jar.


Tarot Tokes

Tarot Tokes New York best flower cannabis of the summer 2025
(Tarot Tokes)

Tarot Tokes leans into the mysticism of cannabis. The brand works with the cultivator Java Sprout Farm to curate strains that complement various cards from the Tarot deck. Tarot is a centuries-old practice that uses cards and their meanings to tell people’s fortunes or clarify aspects of their lives, and cannabis can work much in the same way. Each strain embodies the card on the packaging; one of their most popular offerings, the sativa-dominant Lilac Diesel, is The Sun card, which reflects its vitality and energizing effects. Others on their roster: Priestess Haze (The Queen), Chemdog (The Emperor), RS11 (The Chariot), and Sour Hour (The Fool).


Rolling Green

Rolling Green New York cannabis top flower brands
Rolling Green’s Lemon Cherry Gelato is a staple at some of NY’s top dispensaries. (courtesy of Rolling Green)

Rolling Green may be the most respected brand among budtenders in New York, based on our research. No matter who we talked to, Rolling Green got a nod in the discussion for best flower in New York state dispensaries. They aren’t hard to find. Hit the button to roll with the best.


Synergy

Synergy cannabis flower brand in New York blue gushers pink guava sour headband
(courtesy of Synergy and The Bronx Joint)

Synergy’s dialed in on the strains high-end smokers are looking for. Sweet and pungent genetics like Blue Gushers, Sour Space Rocks, and Pink Guava Synergy are available now in The Bronx (The Bronx Joint, Bleu Leaf), Manhattan (Torches NYC by Polanco Brothers), Queens (Weedside), satisfying the real Zaza lovers city-wide. They just dropped pre-rolls, too, for a more convenient, lower-cost option.


Rythm flower on Leafly
(courtesy of RYTHM)

The team at Nicklz shared some RYTHM flower on a night out. We were impressed by the nug structure and terps on the Zoap and Animal Mintz strains. Available statewide, click below to find RYTHM at a nearby dispensary on Leafly.


STA Exotic (cultivated by Torrwood Farm)

Torrwood Farm photo on Leafly
“We’re never going to be the Walmart of cannabis,” says Torrwood Farm owner Lucas Kerr. “But we don’t want to be a mom and pop. We want to be somewhere in the middle.” (Torrwood Farm)

Cultivated by Torrwood Farm, New Yorkers are grabbing STA Exotic’s premium flower and infused pre-rolls by the handful. Grown in 200-year old living soil, STA livest up to its exotic name.


SUPER DOPE

SUPER DOPE cannabis brand Lemon Popperz strain New York
(courtesy of SUPER DOPE)

I recently tried this brand SUPER DOPE from Good Grades and gave it a great review overall. They got pulled from shelves momentarily, due to censorship on their Hentai-themed packaging. But more drops are coming from this high-demand craft quality brand. Happy Munkey (Inwood) also carries this super rare brand.


Heady Tree

According to cannabis sales data platform Headset, Heady Tree is one of New York’s bestselling cannabis brand, namely the strain Blue Lobster. Blue Lobster was bred by Maine Trees, drawing on two strains from the acclaimed Chris Compound during his time with Compound Genetics. The strain has made waves on the cannabis cup circuit and pages of weed magazines alike. Blue Lobster is currently one the most searched strains by Leafly users in New York. It’s a testament to Heady Tree’s eye for unique terpene profiles and strains that don’t always get the hype that the Gelatos and Diesels do. Their offerings of flower eighths, quarters, half-ounces and prerolls include numerous strains we’ve highlighted throughout the year, like Blue Zushi, Glitterbomb, our 2024 Strain of the Year Super Boof, Peach Pie, and Tangie Colada.


Sensei Cultivation Sensei Cult NY cannabis cultivation
(courtesy of Sensei Cultivation)

This micro-license brand has been around for years in New York’s legacy space. Their first legal release is a hit, and shows steady development over the years. The Sensei Cult always puts cannabis above clout. And that dedication translates to their legal flower.


Leal Organics

Sapphire Famrs and Leal Organics best flower in New York
(Sapphire Farms)

Leal does it better than most. Which is impressive for the volume of flower they produce. The attention to detail is pristine according to the budtenders and buyers we spoke to at New York dispensaries. This is the flagship brand for Sapphire Farms, a 100-acre grow upstate in Newfield.


Doobie Labs

Doobie Labs Blue Lobster strain

(courtesy of Doobie Labs)

No hesitation. Doobie Labs is one of the most popular brands on New York dispensary shelves thanks to rare strains like Blue Lobster (one of NY’s most-searched strains on Leafly). According to budtenders, Doobie Labs is an instant buy for true tokers in New York.


With strains like Wet Dream and WAP, Zizzle is flying off of shelves. Their whole flower eighths are a cut above most brands. And they’re not hard to find statewide. Next time you’re in Queens, stop by House of Strains for one of the state’s best selections of Zizzle flower.


Ghost.

Strains like Hot Glue and BBK are some of Ghost’s best sellers. Their 7-gram jars are supernatural, according to our friends at House of Strains.






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Anacostia Organics

Anacostia Organics: Cannabis with care in the capital

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For this mother-daughter duo, cannabis isn’t just a commodity—it’s a carefully curated tool for healing.

Anacostia Organics opened in 2019, becoming the first medical dispensary east of the Anacostia River in Washington, DC. At a time when most dispensaries were planting roots in affluent neighborhoods or behind layers of security glass, Linda Mercado Greene chose to set up shop in Ward 8, one of DC’s most underserved communities. 

It’s not your typical dispensary. Granted, Linda isn’t your typical cannabis entrepreneur. With decades of experience navigating Capitol Hill, running PR firms, and advising the powerful (including Nelson Mandela and Michael Jackson), the 70-something cannabis trailblazer brings both clout and compassion to an industry still fighting for legitimacy. 

Family-owned and operated

Anacostia Organics

Helmed alongside her daughter Tamia, who serves as Director and General Manager, Linda has created something rare in today’s legal weed landscape: a minority- and women-owned dispensary that isn’t just a place to buy cannabis, but a place to be seen, heard, and cared for.

For this mother-daughter duo, cannabis isn’t just a commodity—it’s a carefully curated tool for healing. The inventory reflects this intentional approach with attention to terpene profiles and cannabinoid content, even if most DC consumers still shop by THC percentage. “People are learning,” says Tamia. “For a long time, people would come in and ask for one brand only—like, ‘I only smoke District Cannabis,’” she recalls. “But lately, they’ve become more open. If we’re out of something, they trust our staff to recommend something new.”

On the menu: Hyper-local and medicinal

For Linda and her team, building trust is just as important as the products on offer. In a city where many patients—yes, patients, because DC is still a medical-only market—are seniors managing chronic conditions, Anacostia Organics caters to people with arthritis, cancer, and people on multiple medications. “A lot of people want the relief without having to smoke.” Linda adds.

Tourists, enabled to self-certify their need for cannabis, seek the store out, too, and the insular DC market means that the menu is dominated by only a handful of DC-licensed cultivators. District-grown flower, terpene-rich edibles, topicals, and infused honeys are all part of the mix—though keeping the shelves stocked isn’t always easy in a medical market that’s still playing catch-up.

It’s not easy being a DC dispensary

“There’s a shortage right now,” Linda explains. With DC’s recent push to transition legacy operators into the legal space, the demand for products has surged—without a matching supply. “Cultivators didn’t have enough time to prepare for all these new businesses entering the market,” she says.“My stock levels fluctuate a little bit more now than they did previously.”

Despite being one of the earliest jurisdictions on the East Coast to legalize medical cannabis in 1998, the District has faced unique challenges in regulating its cannabis industry.

Shortages aren’t the only uphill battle that DC dispensary owners face. The struggle for dispensary owners is further compounded by federal tax code 280E, which prevents cannabis businesses like Anacostia Organics from deducting standard business expenses. “Eighty-five cents of every dollar goes to the IRS,” Linda says. “That’s because of 280E. We can’t write off rent, salaries, utilities—nothing.” It’s an especially heavy burden in a jurisdiction barred from building the retail infrastructure to compete with the illicit market.

Despite being one of the earliest jurisdictions on the East Coast to legalize medical cannabis in 1998, the District has faced unique challenges in regulating its cannabis industry. Federal interference delayed implementation of its medical program for more than a decade, and although voters overwhelmingly approved adult-use legalization in 2015, Congressional control over the District’s budget has prevented the city from establishing a regulated market. 

Every year, a rider introduced by Maryland Congressman Andy Harris—commonly referred to as the “Harris Rider”—blocks the District from using local funds to enact the will of its residents. “Only one member of Congress can stop the whole thing,” says Linda. If not for that, “DC would have a flourishing adult-use market generating tens of millions in revenue.” 

A sanctuary, not just a store

Anacostia Organics

Despite the challenges, Linda keeps pushing forward. From organizing job fairs and educational sessions to hosting the city’s first government-sponsored cannabis podcast, Cannabis Conversations, she’s building something bigger than a dispensary. “Our motto is that ‘we are family, not a factory,’” she says. “We hug, we celebrate birthdays, we educate. It’s about community, not just cannabis.”

At Anacostia Organics, the mission goes beyond selling cannabis—it’s about restoring dignity, building trust, and creating space for healing. While the industry in DC is still grappling with restrictive laws and uncertain access, Linda has made her dispensary a sanctuary. The space itself is proof of that intention: warm, welcoming, filled with plants and original art. Patients are greeted with knowledge and kindness, not bulletproof glass. 

“Our motto is that ‘we are family, not a factory.’ We hug, we celebrate birthdays, we educate. It’s about community, not just cannabis.”

Linda Mercado Greene

The team takes time with each person who walks through the door, whether they’re seeking pain relief, guidance, or just someone who will listen without judgment.

As for the future? Linda is considering cultivation, “some sort of vertical integration.” She wants to expand into the South, bringing the Anacostia Organics experience to communities that need it. And, she wants to see federal legalization finally become a reality. No matter how the business grows, one thing won’t change: her commitment to compassion, community, and care.

“I think what sets us apart,” she says, “is that we see this plant not as a product, but as a tool for healing. And everyone who walks through our doors—no matter where they come from—deserves to feel that.”


Looking for cannabis and community in Washington DC? Shop the Anacostia Organics menu on Leafly for pickup, find daily deals, and stock up on all your favorites today.




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Delivered Inc.

Delivered Inc.: A dispensary at your doorstep

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In a cannabis market only beginning to recognize the potential of home delivery, Delivered Inc. is already setting the standard. Founded by Ruben Seyde, Eddy Twal, and Tut Liu, Delivered Inc.—based in Worcester, Massachusetts—launched in July 2023, becoming the fifth licensed home delivery operator in the state.

With backgrounds in both the legacy market and regulated industries, the Delivered Inc. leadership trio brings a passion for the plant that provides street-level cred along with business acumen.

The idea was born out of a pivot. Ruben originally planned to launch a 55-acre outdoor grow, but when COVID derailed funding, he shifted focus to the state’s new delivery license—a more accessible entry point into the legal market. Investor connections and shared values brought Eddy and Tut into the fold.

With backgrounds in both the legacy market and regulated industries, the trio brings a passion for the plant that provides street-level cred along with business acumen. That lived experience drives their mission: to fix what’s broken about cannabis delivery—whether it’s unreliable ETAs, poor communication, or bottom-shelf flower. 

Their solution: fast, reliable logistics and a thoughtfully curated menu, with service in English, Spanish, and Portuguese. Customers get real-time tracking, prompt drop-offs, and a streamlined experience that feels as convenient as Uber Eats. There’s no reason it should feel sketchy, inconsistent, or late, according to Eddy. “It’s our responsibility to make our customers feel safe and give them an easy and seamless transaction.”

The nose knows

On the menu: pre-rolls, edibles, vapes, tinctures, rolling papers, and lighters. “We carry just about everything a typical stoner would want,” says Eddy. “But we put a lot of thought into how we build our inventory.”

That thoughtfulness starts with choosing the right partners. “We love working with small, social equity, and minority-owned businesses,” says Ruben. “Our goal is to offer value beyond just the product—supporting local entrepreneurs who care about the plant and the people consuming it.” He points to brands like Bailey’s Buds, Haven, U-4-EA, and even local competitors—like local producer (and fellow home delivery trailblazer) Major Bloom. “They paved the way. We credit them with helping to build this market.”

“I go by the nose—the smell tells you everything. If it’s got those terpene-rich aromas, it’s going to hit well for the consumer.”

While Delivered Inc. aims to serve a wide range of consumers, the realities of running a delivery service introduce some limits. “We have a delivery minimum of $75, which unfortunately prices some folks out,” Ruben acknowledges. “But we work hard to offer real value at that price point—like full ounces for $75, including tax. That way, people on a budget still get quality and convenience.”

At the same time, the team’s craft-first philosophy appeals to cannasseurs. Touring every grow facility themselves, Ruben and Eddy prioritize cultivators who put care into their practices. “I don’t really look at strain names or test results,” Ruben says. “I go by the nose—the smell tells you everything. If it’s got those terpene-rich aromas, it’s going to hit well for the consumer.”

Education also plays a role. “A lot of people still shop by THC percentage, but that’s not the whole story,” Eddy explains. “We try to help them understand the entourage effect, the role of terpenes, and that lower-THC flower can still deliver an incredible high.”

Tech-driven, human-led

With a menu populated by highly curated picks, Delivered Inc. sets itself apart further with a blend of cutting-edge tech. “We offer something unique—an AI budtender that gives personalized recommendations based on your tastes and mood,” explains Eddy. Powered by cannabis platform Jointly, the feature bridges the gap between digital ordering and a real dispensary consultation.

“We’re connecting with communities that previously only had access through the illicit market.”

“And every page on our menu includes AI suggestions based on your shopping history,” adds Ruben. “We want to make shopping as intuitive and frictionless as possible.”

But the tech doesn’t come at the cost of connection. With founders fluent in Spanish and Portuguese, Delivered Inc. is reaching customers who’ve historically been underserved by the legal market. “We’re connecting with communities that previously only had access through the illicit market,” Eddy says.

Speed bumps and roadblocks

For Delivered Inc., the road hasn’t just been uphill—it’s been underfunded and full of systemic barriers.  They weren’t selected as a recipient for Massachusetts’ Cannabis Social Equity Trust Fund, and the “lack of access to capital is the biggest challenge. It really hinders our ability to grow, ” says Ruben.

Marketing is also an uphill battle. As an online-only brand with no storefront, Delivered Inc. remains largely invisible to consumers unless they already know where to look. “We want to reach people compliantly,” says Eddy. “But building a social presence is hard.” From restrictive ad rules to being excluded from the state’s “Find a Retailer” locator, digital cannabis companies are often cut off from basic tools of modern marketing.

But limitations have also sparked creativity. One upside of not having capital, Ruben reflects, “is that we’ve developed a very personal approach with our customers.” With founders handling daily operations, “it really allows us to build strong relationships with our customers.” That kind of connection becomes a referral engine: “People love us, and they tell their friends.”

Looking ahead: Cannabis goes mainstream

When asked what’s next for Delivered Inc., Ruben doesn’t hesitate. “We’re going to be the best delivery operator in Massachusetts.”

After that? New England. Then the nation. “That’s our goal,” says Eddy. “We want to deliver an experience that’s easy, safe, and convenient for folks everywhere.”




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